Hermès Client Experience Coordinator

Zurich • Switzerland

Friday, March 21, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent company, Hermès employs nearly 20,000 individuals worldwide. The brand is driven by a spirit of entrepreneurship and a commitment to excellence, fostering individual freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire and maintaining strong territorial roots, respecting both people and nature, which are the sources of its exquisite materials. The creativity of the maison is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Serve as the specialist for CRM tools and data management.
2. Ensure the integrity and quality of the customer database through various initiatives.
3. Analyze customer data and purchasing behaviors.
4. Monitor customer experience KPIs.
5. Implement CRM projects.
6. Manage client communication, including clienteling, emailings, and mailings.
7. Support store teams with CRM tools and projects.
8. Participate in customer targeting for international and local events.
9. Track client invitations and engagement.
10. Contribute to the operational deployment of commercial activations.
11. Conduct ROI analyses of customer activations.
12. Deploy specific retail projects.
13. Manage uniform orders.

1. University degree or equivalent from a Business School.
2. 4-5 years of experience in CRM, data analysis, or project management.
3. Familiarity with retail and a passion for customer relations and communication.
4. Strong analytical and synthesis skills, attention to detail, and results-oriented mindset.
5. Autonomy and proactivity.

1. Excellent time management and prioritization skills.
2. Agility, flexibility, and organizational skills.
3. Proficiency in Microsoft 365, particularly Excel, Power BI, Cognos, Cegid, Dynamics.
4. Strong communication and interpersonal skills.
5. Team-oriented spirit.
6. Fluency in English; German is an advantage.

4-5 years of experience in CRM, data analysis, or project management, preferably within the retail sector.

University degree or equivalent from a Business School.

Join a dynamic team with ambitious objectives. Hermès is a responsible employer committed to ethics, diversity, and inclusion.

Hermès fosters a dynamic and ambitious work environment, emphasizing ethical practices, diversity, and inclusion. The company values the freedom and autonomy of its employees, encouraging a proactive and entrepreneurial spirit.