Hermès Client Experience Associate

Marseille • France

Wednesday, March 5, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional craftsmanship, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Warmly welcome clients throughout the store, embodying the role of a 'Maître de Maison'.
2. Guide clients to desired departments, liaising with sales advisors.
3. Offer beverages to clients, maintaining a high standard of hospitality service and ensuring cleanliness of service areas.
4. Manage client engagement across multiple channels, including web-to-shop and shop-to-shop interactions.
5. Maintain close relationships with VIP and regular clients through an in-depth understanding of the environment.
6. Engage with clients about their past experiences in the store.
7. Recognize and appropriately welcome distinguished personalities, adhering to specific protocols.
8. Oversee client flow in high-volume departments such as fashion accessories, footwear, and jewelry.
9. Actively participate in feedback collection to support continuous improvement.
10. Provide support for additional requests as needed.

1. Current student seeking enriching client interaction experience.
2. Proven experience in high-end retail or hospitality environments.

1. Excellent communication skills.
2. Dynamic and enthusiastic demeanor.
3. Strong interpersonal skills.
4. Availability and attention to detail.
5. Service-oriented mindset.
6. Team spirit.
7. Fluent in English.

Experience in luxury retail or high-end hospitality environments is required.

Join a responsible employer committed to ethics, diversity, and inclusion.

Hermès fosters a culture of entrepreneurship, creativity, and respect for craftsmanship, encouraging autonomy and responsibility among its employees. The company values ethical practices and inclusivity, creating a supportive and dynamic work environment.