Hermès Client Experience and Service Manager

Costa Mesa • USA

Monday, May 19, 2025

As a prestigious entity within the luxury fashion sector, the brand is renowned for its commitment to excellence and innovation. Being part of a leading global conglomerate, it offers an environment where creativity and luxury converge, providing employees with the opportunity to contribute to a legacy of elegance and sophistication.

1. Oversee the client experience and service operations within the South Coast Plaza location.
2. Develop and implement strategies to enhance customer satisfaction and loyalty.
3. Lead and mentor a team of client service professionals, ensuring adherence to brand standards.
4. Analyze client feedback and service metrics to drive continuous improvement.
5. Collaborate with cross-functional teams to align client service initiatives with overall brand objectives.

1. Proven track record in client service management within the luxury retail sector.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.

1. Customer relationship management
2. Leadership and team development
3. Strategic planning and execution
4. Data analysis and interpretation
5. Problem-solving and conflict resolution

A minimum of 5 years in a client service management role within the luxury retail industry is required.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

The company fosters a culture of innovation and excellence, encouraging employees to push the boundaries of luxury and service. It values diversity and inclusivity, creating a dynamic and supportive workplace environment.