Hermès Client Advisor

Seoul • South Korea

Tuesday, January 14, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally, fostering an environment of entrepreneurial spirit and autonomy. The company is dedicated to preserving exceptional savoir-faire through strong territorial roots and a profound respect for people and nature. Hermès' diverse range of artisanal métiers fuels its creativity, with collections showcased in over 300 stores worldwide. As part of Hermès International, Hermès Korea upholds these values, offering a dynamic and inspiring workplace.

1. Serve clients via phone, online messenger, and email, addressing inquiries about products, stock availability, store information, and online orders.
2. Handle client requests related to after-sales service, personal data management, and online order cancellations.
3. Collaborate with internal teams to devise solutions to client issues.
4. Generate sales by creating client orders in the E-Commerce back-office for phone orders.
5. Participate in regular training sessions to enhance brand knowledge and service skills.

1. 2-7 years of experience in professional client service, preferably in luxury fashion, hospitality, or VIP financial services.
2. Ability to handle difficult clients with maturity.
3. Team-oriented with a respectful demeanor.
4. Excellent communication skills with a client-focused mindset.
5. Self-motivated with a passion for growth and challenges.
6. Proficiency in digital tools, Excel, and PowerPoint.
7. Highly organized with exceptional attention to detail.
8. Business-level proficiency in English preferred.
9. Availability to work on weekends based on a shift schedule.

1. Client service expertise
2. Problem-solving
3. Team collaboration
4. Communication
5. Digital proficiency
6. Attention to detail
7. Organizational skills

2-7 years in client service, ideally within luxury fashion, hospitality, or VIP financial services.

Hermès Korea offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Hermès Korea embodies a culture of elegance, innovation, and respect. The company values the autonomy and creativity of its employees, encouraging a collaborative and inclusive atmosphere. With a commitment to sustainability and ethical practices, Hermès Korea fosters a workplace where tradition meets modernity, and every team member is empowered to contribute to the maison's legacy.