Hermès Client Advisor

Dubai • UAE

Wednesday, December 11, 2024

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and retail of high-quality goods. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company fosters a culture of entrepreneurship and excellence, promoting individual freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire and maintains a strong territorial presence, respecting both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Warmly welcome clients with a smile and eye contact upon store entry.
2. Engage sincerely with clients to build rapport and ensure comfort.
3. Present product features and benefits tailored to client needs, sharing product stories.
4. Maintain and establish client relationships through calls and information on new products and services.
5. Ensure the store is merchandised correctly and products are returned to their place.
6. Keep departments well-stocked and products stored to prevent damage.
7. Participate in management tasks related to sales and adhere to administrative procedures.
8. Be accountable for ad hoc missions assigned by store management.
9. Share client feedback on products and propose ideas to improve store operations.

1. Proven track record in a sales position within luxury retail.
2. Empathy and sincerity in customer service.
3. Professionalism in service delivery.
4. Contribution to sector turnover.
5. Positive attitude within the sales team.
6. Familiarity with products.

1. Arabic language proficiency
2. Customer engagement
3. Sales acumen
4. Product knowledge
5. Flexibility and punctuality
6. Team collaboration

Experience in luxury retail sales is required.

Benefits include working in a prestigious luxury environment with opportunities for professional growth and development.

Hermès cultivates a culture of freedom and autonomy, underpinned by responsible management. The company values the transmission of exceptional craftsmanship and respects both individuals and the environment, fostering a supportive and innovative workplace.