Hermès Client Advisor

Abu Dhabi • UAE

Wednesday, December 11, 2024

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by an entrepreneurial spirit and a commitment to excellence, fostering autonomy and freedom through responsible management. Hermès is dedicated to preserving exceptional savoir-faire and maintains a strong territorial presence, respecting both people and nature, which are sources of extraordinary materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Warmly welcome clients with a smile and eye contact upon store entry.
2. Engage sincerely with clients to build rapport and make them comfortable.
3. Present relevant product features and benefits based on client needs, sharing product stories.
4. Establish and maintain client relationships by informing them about new products and services.
5. Invite customers to share their details for ongoing relationship building.
6. Ensure the store is merchandised correctly and products are returned to their place after viewing.
7. Maintain well-stocked departments and properly stored products to prevent damage.
8. Participate in management tasks related to sales and adhere to administrative procedures for exchanges, returns, and repairs.
9. Share client feedback on products and propose ideas for store and service improvement.

1. Proven track record in a sales position within luxury retail.
2. Empathy and sincerity in customer service.
3. Professionalism in customer interactions.
4. Contribution to sector turnover.
5. Positive attitude within the sales team.
6. Familiarity with Hermès products.
7. Punctuality, flexibility, and reactivity.

1. Fluency in Arabic
2. Strong customer engagement skills
3. Excellent communication abilities
4. Attention to detail in merchandising
5. Ability to manage client relationships
6. Proficiency in sales operations

Previous experience in luxury retail sales is required.

Hermès offers a dynamic work environment with opportunities for professional growth and development.

Hermès fosters a culture of creativity, autonomy, and excellence, where employees are encouraged to innovate and contribute to the brand's legacy of craftsmanship and quality.