Hermès

Client Advisor

Hermès is a French, family-owned, and independent company established in 1837, employing nearly 20,000 people worldwide. Known for its high-quality craftsmanship, Hermès fosters a culture of entrepreneurship and responsibility, emphasizing the freedom and autonomy of its employees. The company is dedicated to preserving exceptional know-how and has a strong territorial presence, respecting both people and nature. Hermès' creativity is driven by fifteen artisanal métiers, with collections available in over 300 stores globally.

1. Welcome clients warmly with a smile and eye contact upon store entry.
2. Engage sincerely with clients and create a bond through conversation.
3. Present relevant product features and benefits based on client needs.
4. Call on current and potential clients to maintain relationships and inform about new products.
5. Invite customers to share their details for ongoing relationship building.
6. Ensure the store is merchandised correctly and products are returned to their place.
7. Ensure departments are well stocked and products are stored properly.
8. Participate in management tasks associated with sales.
9. Adhere to administrative procedures for exchanges, returns, and repairs.
10. Share client feedback on products and propose ideas for store improvement.

1. Arabic speaker
2. Proven track record in a sales position in luxury retail

1. Empathy and sincerity in customer service
2. Professionalism in customer interactions
3. Positive attitude within the sales team
4. Familiarity with the products
5. Punctuality, flexibility, and reactivity

Experience in a sales position within luxury retail is required.

Unlimited contract

The position is based in Abu Dhabi, United Arab Emirates, within a luxury retail environment that values professionalism and customer engagement.