Hermès Call Center Agent

Berlin • Germany

Monday, May 19, 2025

The employer is a distinguished entity within the luxury fashion sector, renowned for its commitment to excellence and innovation. As part of a prestigious conglomerate, the brand benefits from a global network and a rich heritage, offering employees a unique opportunity to contribute to a legacy of luxury and style.

1. Handle inbound and outbound customer calls with professionalism and efficiency.
2. Resolve customer inquiries and issues promptly, ensuring high levels of customer satisfaction.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with team members to improve customer service processes.
5. Provide product information and support to customers.

1. Previous experience in a call center or customer service role.
2. Strong communication skills, both verbal and written.
3. Ability to handle stressful situations with composure.

1. Excellent verbal and written communication skills.
2. Proficiency in customer relationship management (CRM) software.
3. Strong problem-solving abilities.

A minimum of 1-2 years of experience in a call center or customer service environment is required.

High school diploma or equivalent.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and exclusive discounts on luxury products.

The company fosters a dynamic and inclusive workplace culture, emphasizing collaboration, innovation, and a passion for luxury fashion. Employees are encouraged to bring their unique perspectives to the table, contributing to a vibrant and creative environment.