Hermès Call Center Agent

Berlin • Germany

Monday, May 19, 2025

The employer is a prestigious entity within the luxury fashion sector, renowned for its commitment to excellence and innovation. As part of a larger conglomerate, the company benefits from a robust infrastructure and a global presence, offering employees the opportunity to engage with a diverse and dynamic market.

1. Handle inbound and outbound customer calls with professionalism and efficiency.
2. Provide exceptional customer service by addressing inquiries and resolving issues promptly.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with team members to improve customer service processes and outcomes.
5. Stay informed about company products, services, and promotions to provide accurate information to customers.

1. Proven experience in a customer service or call center role.
2. Strong communication and interpersonal skills.
3. Ability to handle high-pressure situations with a calm demeanor.
4. Proficiency in using customer service software and databases.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Attention to detail and accuracy in data entry.
4. Ability to work collaboratively in a team environment.

A minimum of 1-2 years of experience in a call center or customer service environment is required.

High school diploma or equivalent is required.

Employees enjoy a comprehensive benefits package including health insurance, paid time off, and opportunities for professional development.

The company fosters an inclusive and collaborative work environment, encouraging innovation and continuous improvement. Employees are valued for their contributions and are provided with opportunities to grow within the organization.