Hermès Business Manager

London • UK

Friday, February 14, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship, creativity, and commitment to quality. With nearly 20,000 employees globally, Hermès remains a family-owned and independent entity, fostering a culture of freedom and responsibility. The company is dedicated to preserving exceptional savoir-faire and respects both people and nature, sourcing exquisite materials for its creations. Hermès' diverse artisanal métiers fuel its innovation, with collections showcased in over 300 stores worldwide.

1. Demonstrate exceptional personal and team service levels, adhering to company guidelines and a bespoke approach.
2. Prepare, implement, and monitor quarterly business plans aligned with retail targets and marketing calendars.
3. Ensure optimal operational processes, housekeeping, and visual merchandising standards.
4. Achieve retail sales targets and KPIs through team coaching and development.
5. Collaboratively manage in-store sales performance and maintain strong relationships with top performers.
6. Adhere to business budgets for staffing, overtime, and expenses, ensuring accurate records and management.

1. Experience in managing beauty consultants and teams.
2. Ability to lead and develop strong-performing teams.
3. Results-driven and commercially articulate.
4. Proven negotiation and influencing skills.
5. Makeup and fragrance knowledge preferred.
6. Strong communication skills across various platforms.
7. Strong organizational skills with adaptability to changing needs.
8. Competent IT skills (Outlook and MS Office).

Experience in managing beauty consultants and teams, with a focus on achieving sales targets and developing team performance.

The position offers a dynamic work environment within a prestigious luxury brand, providing opportunities for professional growth and development.

Hermès fosters a culture of entrepreneurship, autonomy, and responsible management. The company values the transmission of exceptional craftsmanship and respects both individuals and the environment, creating a harmonious and inspiring workplace.