Hermès Business Analyst - Cart & Checkout

Paris • France

Wednesday, February 26, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and excellence in high-quality products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company thrives on a spirit of entrepreneurship and a commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Participate in design workshops with the Product Owner for the Cart & Checkout scope.
2. Prepare inputs for various agile instances including grooming, sprint planning, and PI planning.
3. Draft and update functional specifications in the documentation space.
4. Complete user stories identified by the Product Owner, formalize acceptance criteria, and conduct automated tests.
5. Maintain and update the team's backlog.
6. Monitor sprint progress and delivery with development teams.
7. Update project tracking tools and performance indicators.
8. Assist in tracking the activation of various features.
9. Draft and format training documents.
10. Participate in testing phases.
11. Produce KPIs and develop dashboards.
12. Conduct benchmarking and competitive analysis.
13. Identify opportunities for improvement across the customer journey.
14. Collaborate with Business Analysts from other areas.

1. Bachelor's degree in Business, Engineering, Digital, or related field.
2. 3 years of experience in e-commerce or digital environments.
3. Strong interest in digital, user experience, and e-commerce.
4. Functional profile comfortable in a technical environment.
5. Proficiency in English, both written and spoken.

1. Excellent communication skills, capable of presenting technical topics clearly and concisely.
2. Strong interpersonal skills and team spirit.
3. Attention to detail, responsiveness, and autonomy.
4. Comfortable with data analysis and translating insights.

A minimum of 3 years in e-commerce or digital roles, with a focus on business analysis or similar functions.

Bachelor's degree in Business, Engineering, Digital, or related field.

Joining Hermès offers the opportunity to be part of a prestigious brand known for exceptional products. Employees enjoy a supportive team environment, autonomy, and encouragement for initiative.

Hermès fosters a culture of excellence and creativity, deeply rooted in its artisanal heritage. The company values the autonomy and growth of its employees, encouraging a collaborative and innovative work environment.