Hermès Bilingual Customer Service Assistant

Paris • France

Monday, May 19, 2025

The employer is a prestigious entity within the luxury fashion sector, renowned for its commitment to excellence and innovation. As part of a leading global conglomerate in the luxury goods industry, the brand offers unparalleled opportunities for professional growth and development.

1. Assist in managing customer service inquiries and after-sales support.
2. Coordinate with various departments to resolve customer issues efficiently.
3. Maintain accurate records of customer interactions and transactions.
4. Provide bilingual support in both English and French.
5. Contribute to the development of customer service policies and procedures.

1. Proficiency in both English and French.
2. Strong organizational skills and attention to detail.
3. Ability to work collaboratively in a team environment.

1. Excellent communication skills in English and French.
2. Proficiency in customer relationship management software.
3. Problem-solving skills and ability to handle challenging situations.

Previous experience in customer service or a related field is preferred.

A degree in Business Administration, Communications, or a related field is preferred.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

The company fosters a dynamic and inclusive workplace culture that values diversity, creativity, and collaboration. Employees are encouraged to innovate and contribute to the brand's legacy of excellence.