Hermès Assistant PMO Internship

Pantin • France

Thursday, March 6, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and a steadfast commitment to excellence, fostering autonomy and freedom through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which provides the source of its exquisite materials. The brand's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Provide first-level support for governance tools such as Planisware and JIRA, diagnosing and resolving simple technical issues.
2. Escalate complex issues to higher-level support teams and document incidents and solutions in a knowledge base.
3. Create training materials for governance tools, including user manuals, practical guides, and presentation supports.
4. Monitor support performance indicators, such as call volume and resolution time.
5. Contribute to change management by developing and implementing communication plans for governance tools and major deployments.
6. Facilitate internal communication channels and organize internal events for the department.
7. Draft articles and updates on tool usage.
8. Plan and track the roadmap for new training module development.
9. Schedule training sessions for tool users and monitor qualitative and quantitative indicators.
10. Collect user feedback and relay it to relevant teams.
11. Conduct research on best practices in communication, training, and support for continuous improvement.
12. Propose enhancements to optimize the use of governance tools.

1. Currently pursuing a Master's degree (Bac+4/5) in Communication, Marketing, IT, or Project Management.

1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
2. Knowledge of governance tools such as Jira, Confluence, and Planisware.
3. Familiarity with digital communication tools and graphic creation software like Canva and Bananatag is advantageous.
4. Excellent command of the French language with strong writing skills.
5. Ability to manage multiple tasks simultaneously and adapt quickly.
6. Strong interpersonal and communication skills.
7. Pedagogical skills and the ability to convey information effectively.
8. Organizational skills, attention to detail, and a service-oriented mindset.
9. Autonomy and initiative.
10. Teamwork capabilities.

A preliminary experience in project management is advantageous.

Pursuing a Master's degree in a relevant field.

Hermès is committed to ethics, diversity, and inclusion, offering a responsible and enriching work environment.

Hermès fosters a culture of freedom and autonomy, driven by an entrepreneurial spirit and a commitment to excellence. The company values responsible management and the transmission of exceptional savoir-faire, with a strong emphasis on respect for people and nature.