Hermès Assistant After Sales Manager

Paris • France

Monday, May 19, 2025

This prestigious brand, a leader in the luxury fashion industry, is part of a globally renowned conglomerate celebrated for its commitment to excellence and innovation. The company offers a dynamic and inclusive work environment where creativity and expertise are highly valued.

1. Assist in managing the after-sales team to ensure high-quality service delivery.
2. Coordinate with various departments to resolve customer issues efficiently.
3. Monitor and analyze after-sales service metrics to identify areas for improvement.
4. Develop and implement strategies to enhance customer satisfaction and loyalty.
5. Train and mentor junior staff to uphold service standards.

1. Bachelor's degree in Business Administration or related field.
2. Proven experience in a similar role within the luxury retail sector.
3. Strong understanding of after-sales processes and customer service principles.

1. Excellent communication and interpersonal skills.
2. Strong analytical and problem-solving abilities.
3. Proficiency in CRM software and Microsoft Office Suite.
4. Ability to work under pressure and manage multiple tasks.

A minimum of 3 years of experience in after-sales management within the luxury fashion industry is required.

Bachelor's degree in Business Administration or a related field is required.

The company offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

The organization fosters a culture of innovation and excellence, encouraging employees to push boundaries and achieve their full potential in a supportive and collaborative environment.