Hermès Apple Services Manager

Kanal • France

Thursday, January 9, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its creation, craftsmanship, and retail of high-quality goods. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is driven by an entrepreneurial spirit and a commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional craftsmanship, deeply rooted in respect for people and nature, which is the source of its exquisite materials. With fifteen artisanal métiers, Hermès' creativity flourishes, showcased in over 300 stores worldwide.

1. Ensure adherence to Group standards and Digital Workplace orientations, supporting employees in their implementation.
2. Serve as the internal DSI reference for Apple technologies, providing stability and resilience in a context where expertise is largely supported by external resources.
3. Act as a key contact for business units and local IT teams across Hermès' global operations, requiring proficiency in English for both verbal and written communication.
4. Contribute to the development of the Apple service offering, expanding its accessibility to international users and subsidiaries.
5. Facilitate skill enhancement for various teams within and outside the DSI through documentation, communication, and training.
6. Oversee the development and management of relevant services/teams, ensuring high-quality service delivery.
7. Understand sector demands and stakeholder expectations, planning service development and delivery accordingly.
8. Report on service performance, key risks, and issues to management.
9. Expand activity scope to new industrial equipment, potentially establishing a dedicated team for this area.

1. 5 to 10 years of experience, including at least 1 year with Apple equipment in a significant organization.
2. Significant experience in service catalog management and IT service construction.
3. At least 3 years of experience managing internal client relationships.

1. Customer-oriented mindset
2. Ability to collaborate in a multi-stakeholder environment
3. Coordination skills
4. Familiarity with standard product/project management tools like Atlassian JIRA
5. Understanding of cost mechanisms and profitability studies
6. Knowledge and experience in industrial IT
7. Experience managing a global equipment fleet: standardization, industrialization, automation
8. Familiarity with popular agile practices and frameworks (Scrum, Lean, Kanban, Extreme Programming)
9. Excellent communication and collaboration skills
10. Ability to work in an international environment

5 to 10 years of relevant experience, including significant exposure to Apple equipment management and service catalog construction.

Hermès is committed to ethics, diversity, and inclusion, offering a responsible and human-centric work environment.

Hermès fosters a culture of entrepreneurship and excellence, valuing freedom and autonomy through responsible management. The company is deeply committed to ethical practices, diversity, and inclusion, creating a supportive and dynamic workplace environment.