Hermès

Apple Services Manager

Hermès is a French, family-owned, and independent company established in 1837, employing nearly 20,000 people worldwide. Known for its high-quality craftsmanship, Hermès is committed to maintaining a spirit of entrepreneurship and a constant demand for excellence. The company values freedom and autonomy through responsible management and is dedicated to passing on exceptional know-how while respecting people and nature.

1. Ensure the application of group standards and Digital Workplace guidelines while supporting employees.
2. Act as an internal reference for Apple technologies to provide stability and resilience.
3. Serve as a key contact for business and local IT teams across Hermès' global operations.
4. Develop the Apple service offering to make it accessible internationally.
5. Enhance the skills of various teams regarding Apple technologies through documentation and training.
6. Oversee the development and management of relevant services and teams.
7. Understand sector demands and stakeholder expectations to plan service development.
8. Report on service performance, key risks, and issues to management.
9. Expand the scope of activity to new industrial equipment and potentially create a dedicated team.

1. 5 to 10 years of experience, with at least 1 year in Apple equipment management in a large organization.
2. Significant experience in service catalog management and IT service construction.
3. At least 3 years of experience in managing internal client relationships.

1. Client-oriented mindset
2. Ability to collaborate in a multi-stakeholder environment
3. Coordination skills
4. Knowledge of standard product/project management tools like Atlassian JIRA
5. Understanding of cost mechanisms and profitability studies
6. Experience in industrial IT
7. Understanding of global equipment management challenges
8. Familiarity with agile practices and frameworks (Scrum, Lean, Kanban, Extreme Programming)
9. Excellent communication and collaboration skills
10. Ability to work in an international environment

5 to 10 years of experience, with significant exposure to Apple equipment management and service catalog management.

Hermès is committed to ethics, diversity, and inclusion.

The position is based in Kanal. Hermès fosters a responsible and inclusive workplace culture, emphasizing ethical practices and human adventure.