Hermès Apple Infrastructure Service Manager

Kanal • France

Friday, January 10, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its craftsmanship and high-quality products. As a family-owned and independent entity, it employs nearly 20,000 individuals globally. Hermès is committed to fostering a culture of entrepreneurship and autonomy through responsible management. The company is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Oversee the lifecycle management of Apple technology services, including emergence, design, deployment, industrialization, and decommissioning.
2. Ensure service offerings meet business needs with the highest quality, adhering to architectural guidelines and security policies.
3. Apply Group standards and Digital Workplace orientations, supporting employees in their implementation.
4. Act as an internal reference for Apple technologies, ensuring stability and resilience, particularly where external expertise is utilized.
5. Serve as a key contact for business and local IT teams across Hermès' international operations, requiring proficiency in English for communication and documentation.
6. Develop and expand the Apple service offering to international subsidiaries, currently limited to certain French entities.
7. Facilitate skill development across various teams through documentation, communication, and training.
8. Supervise the development and management of relevant services and teams, ensuring quality service delivery.
9. Understand sector demands and stakeholder expectations, planning service development and delivery accordingly.
10. Report service performance, risks, and issues to management.
11. Expand service scope to include new industrial equipment, potentially establishing a dedicated team.

1. Proven experience in managing technology services, particularly within Apple ecosystems.
2. Strong understanding of IT architecture and security policies.
3. Excellent communication skills in English, both written and oral.

1. Expertise in Apple technologies and infrastructure management.
2. Ability to manage complex projects and lead cross-functional teams.
3. Strong problem-solving and analytical skills.

Significant experience in IT service management, with a focus on Apple technology solutions.

Bachelor's degree in Information Technology, Computer Science, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on Hermès products.

Hermès fosters a culture of creativity, innovation, and excellence, encouraging employees to take initiative and contribute to the brand's legacy. The company values sustainability and ethical practices, creating a respectful and supportive work environment.