Hermès After Sales Supervisor

Seattle • USA

Wednesday, February 19, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and high-quality luxury goods. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and excellence. The company is committed to preserving exceptional artisanal skills and sustainable practices, with a strong emphasis on respecting both people and nature. Hermès' collections are celebrated worldwide, showcased in over 300 stores.

1. Oversee the after-sales service operations to ensure exceptional customer satisfaction.
2. Manage and resolve customer inquiries and complaints efficiently.
3. Coordinate with repair centers and logistics to expedite service processes.
4. Maintain accurate records of after-sales transactions and customer interactions.
5. Train and mentor team members to uphold service standards.

1. Proven experience in a supervisory role within luxury retail or customer service.
2. Strong understanding of after-sales processes and customer relationship management.

1. Excellent communication and interpersonal skills.
2. Proficiency in problem-solving and conflict resolution.
3. Ability to manage and motivate a team effectively.

A minimum of 3 years in a supervisory position within the luxury retail or customer service sector is required.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

The position offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hermès of Paris is dedicated to fostering a diverse and inclusive workplace where individuality and equality are valued. The company supports personal and professional growth, encouraging employees to thrive in an environment that celebrates authenticity. Hermès is committed to advancing diversity, inclusion, and family values both internally and through community partnerships.