Hermès After Sales Supervisor

Beverly Hills • USA

Monday, May 19, 2025

As a prestigious entity within the luxury fashion sector, this brand is renowned for its commitment to excellence and innovation. It operates under the umbrella of a leading global conglomerate, celebrated for its portfolio of iconic brands that set the standard in luxury goods. The company values creativity, craftsmanship, and sustainability, offering a dynamic environment for professionals who aspire to contribute to the legacy of luxury.

1. Oversee the after-sales service operations at the flagship store, ensuring exceptional customer satisfaction.
2. Manage and mentor the after-sales team, fostering a culture of excellence and continuous improvement.
3. Develop and implement strategies to enhance the efficiency and effectiveness of after-sales processes.
4. Collaborate with cross-functional teams to resolve customer issues promptly and efficiently.
5. Monitor and analyze after-sales performance metrics, providing insights and recommendations for improvement.
6. Ensure compliance with company policies and industry regulations in all after-sales activities.

1. Bachelor's degree in Business Administration, Retail Management, or a related field.
2. Proven experience in after-sales service management within the luxury retail sector.
3. Strong leadership and team management skills.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and other relevant technologies.
3. Strong analytical and problem-solving abilities.
4. Customer-focused mindset with a keen attention to detail.

A minimum of 5 years of experience in a supervisory role within after-sales services, preferably in the luxury retail industry.

Bachelor's degree in Business Administration, Retail Management, or a related field.

Comprehensive health and wellness benefits, employee discounts on luxury products, and opportunities for professional development and career advancement.

The company fosters a collaborative and inclusive culture, where innovation and creativity are encouraged. Employees are empowered to take initiative and contribute to the brand's prestigious legacy, with a strong emphasis on sustainability and social responsibility.