Hermès After Sales Service Supervisor

Paris • France

Monday, May 19, 2025

Maison Madison, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless designs. As part of a leading global conglomerate, Maison Madison offers unparalleled opportunities for career growth and development in a dynamic and innovative environment. The brand is committed to excellence and sustainability, ensuring that employees are part of a forward-thinking and supportive community.

1. Oversee the after-sales service operations to ensure customer satisfaction and loyalty.
2. Manage a team of after-sales service representatives, providing guidance and support.
3. Develop and implement strategies to improve service efficiency and effectiveness.
4. Handle complex customer inquiries and complaints with professionalism and tact.
5. Collaborate with other departments to ensure seamless service delivery.
6. Monitor and report on service performance metrics and customer feedback.
7. Ensure compliance with company policies and industry regulations.

1. Proven experience in a supervisory role within the luxury retail or fashion industry.
2. Strong understanding of after-sales service processes and customer service excellence.
3. Ability to manage and motivate a team effectively.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving and conflict resolution abilities.
3. Proficiency in CRM software and other relevant technology.
4. Leadership and team management skills.

A minimum of 3-5 years of experience in after-sales service or customer service within the luxury fashion sector.

Bachelor's degree in Business Administration, Fashion Management, or a related field.

Competitive salary with performance-based incentives, comprehensive health benefits, employee discounts, and opportunities for professional development and career advancement.

Maison Madison fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The workplace is inclusive and diverse, promoting a sense of belonging and mutual respect among all team members.