Hermès After-Sales Service Specialist

Paris • France

Monday, May 19, 2025

The brand is a prestigious entity within the luxury fashion sector, known for its commitment to excellence and innovation. As part of a global conglomerate renowned for its portfolio of high-end brands, the company offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.

1. Manage and resolve customer inquiries and complaints efficiently.
2. Coordinate with internal departments to ensure timely service delivery.
3. Maintain accurate records of customer interactions and transactions.
4. Analyze customer feedback to identify trends and areas for improvement.
5. Provide exceptional customer service to uphold the brand's reputation.

1. Proven experience in customer service or after-sales support.
2. Familiarity with luxury retail operations.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Proficiency in CRM software.

Minimum of 2 years in a customer service role, preferably within the luxury retail industry.

Bachelor's degree in Business Administration or a related field preferred.

Comprehensive benefits package including health insurance, employee discounts, and professional development opportunities.

The company fosters a culture of excellence and innovation, encouraging employees to contribute creatively while maintaining the highest standards of luxury service. Collaboration and continuous learning are at the core of the workplace environment.