Hermès After-Sales Service Specialist

Lille • France

Monday, May 19, 2025

The employer is a prestigious luxury fashion retailer, renowned for its commitment to excellence and customer satisfaction. As part of a leading global conglomerate in the luxury sector, the company offers unparalleled opportunities for professional growth and development.

1. Manage customer inquiries and complaints with professionalism and efficiency.
2. Coordinate repairs and replacements in accordance with company policies.
3. Maintain detailed records of customer interactions and transactions.
4. Collaborate with store management to enhance customer service processes.
5. Ensure compliance with company standards and procedures in all after-sales activities.

1. Proven experience in customer service or after-sales roles within the luxury retail sector.
2. Strong problem-solving abilities and attention to detail.
3. Excellent communication skills in both written and spoken forms.

1. Proficiency in customer relationship management (CRM) software.
2. Ability to handle high-pressure situations with composure.
3. Strong organizational and multitasking skills.

A minimum of 2 years of experience in a similar role within the luxury retail industry is required.

A bachelor's degree in business administration, retail management, or a related field is preferred.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

The company fosters an inclusive and dynamic workplace culture, emphasizing innovation, collaboration, and a commitment to excellence. Employees are encouraged to contribute their unique perspectives and are supported in their professional growth.