Hermès After Sales Service Associate

Costa Mesa • USA

Thursday, February 27, 2025

Hermès, a distinguished French maison since 1837, stands as a beacon of luxury craftsmanship, employing nearly 20,000 individuals globally. As a family-owned and independent entity, Hermès thrives on a spirit of entrepreneurship and a steadfast commitment to excellence. The company fosters individual autonomy and freedom through responsible management, while perpetuating exceptional savoir-faire with a strong territorial anchorage, respecting both humanity and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Provide exceptional after-sales service to clients, ensuring their satisfaction and loyalty.
2. Manage and resolve customer inquiries and complaints efficiently and professionally.
3. Coordinate repairs and maintenance of products, liaising with repair centers and clients.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of after-sales service policies and procedures.

1. Proven experience in customer service or after-sales support.
2. Strong problem-solving skills and the ability to handle challenging situations with tact.
3. Excellent communication skills, both written and verbal.
4. Familiarity with luxury retail or fashion industry is preferred.

1. Customer service excellence
2. Problem-solving
3. Communication
4. Organizational skills
5. Attention to detail

A minimum of 2 years in a customer service or after-sales role, preferably within the luxury sector.

High school diploma or equivalent required; additional qualifications in customer service or related fields are advantageous.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Hermès of Paris fosters a culture of diversity, inclusion, and family values, creating an environment where individuality and equality are celebrated. The company is committed to supporting personal and professional success through a culture that values authenticity and fairness. Hermès actively engages with the community and non-profit partners to further its values beyond the workplace.