Hermès After-Sales Quality Specialist

Bobigny • France

Friday, February 28, 2025

Hermès, a renowned French maison established in 1837, is celebrated for its craftsmanship and high-quality creations. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and a commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, with a strong territorial presence that respects both people and nature, sourcing exceptional materials. The creativity of the maison is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Manage the quality control processes for after-sales services, including returns, repairs, and defect management.
2. Coordinate logistics operations to ensure timely delivery of products to international store networks.
3. Oversee commercial operations, customs, and transportation to optimize product availability.
4. Facilitate the transfer and management of overstock and unsold items to enhance sales and customer loyalty.

1. Proven experience in quality assurance or after-sales service within the luxury sector.
2. Strong understanding of logistics and supply chain operations.

1. Excellent organizational and coordination skills.
2. Proficiency in managing commercial operations and logistics.
3. Strong analytical and problem-solving abilities.

Candidates should possess significant experience in quality assurance or after-sales service within the luxury fashion industry.

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Hermès offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Hermès is committed to fostering a culture of entrepreneurship, excellence, and respect for tradition. The company values autonomy and responsible management, encouraging innovation while preserving its rich heritage.