Hermès After-Sales Quality Assistant

Paris • France

Monday, May 19, 2025

This prestigious luxury fashion house, renowned for its exquisite craftsmanship and innovative designs, is part of a leading global conglomerate in the luxury goods sector. The brand is committed to excellence, offering a dynamic work environment where creativity and precision are paramount.

1. Assist in monitoring and maintaining the quality standards of after-sales services.
2. Coordinate with various departments to ensure customer satisfaction and resolve quality-related issues.
3. Prepare detailed reports on quality metrics and after-sales performance.
4. Support the implementation of quality improvement initiatives.
5. Maintain accurate records of customer feedback and service outcomes.

1. Enrollment in a relevant degree program or vocational training.
2. Basic understanding of quality assurance processes.

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in Microsoft Office Suite, particularly Excel.
4. Attention to detail and organizational skills.

No prior professional experience required, though any experience in customer service or quality assurance is advantageous.

Currently pursuing a degree or diploma in Business, Quality Management, or a related field.

Opportunities for professional development and growth within the company.

The company fosters a culture of innovation and collaboration, encouraging employees to contribute ideas and take initiative. It values diversity and inclusivity, creating a supportive environment where every team member can thrive.