Hermès After-Sales Product Specialist

Paris • France

Monday, May 19, 2025

As a prominent entity within the luxury fashion industry, this brand is renowned for its commitment to excellence and innovation. It operates under a prestigious conglomerate known for its portfolio of iconic fashion houses, offering a dynamic environment where creativity and expertise are highly valued.

1. Manage and resolve after-sales product issues to ensure customer satisfaction.
2. Coordinate with internal teams to address product-related inquiries and concerns.
3. Analyze after-sales data to identify trends and areas for improvement.
4. Develop and implement strategies for enhancing after-sales service.
5. Maintain comprehensive records of after-sales interactions and resolutions.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in after-sales or customer service roles within the luxury sector.
3. Strong analytical skills with the ability to interpret data and generate insights.

1. Excellent communication and interpersonal skills.
2. Proficiency in data analysis and reporting tools.
3. Ability to work collaboratively across departments.
4. Strong problem-solving capabilities.
5. Attention to detail and organizational skills.

A minimum of 3 years of experience in after-sales or customer service roles, preferably within the luxury fashion industry.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

The company fosters a culture of innovation and collaboration, encouraging employees to push boundaries and contribute to the brand's legacy of excellence. It values diversity and inclusivity, creating a supportive and inspiring workplace.