Hermès After-Sales Operations Specialist

Paris • France

Monday, May 19, 2025

This prestigious luxury fashion house, renowned for its exquisite craftsmanship and innovative designs, is part of a leading global conglomerate in the luxury goods sector. The brand is committed to excellence, offering a dynamic and inclusive workplace where creativity and expertise are highly valued.

1. Manage and optimize after-sales service processes to ensure customer satisfaction.
2. Coordinate logistics and inventory management for after-sales activities.
3. Analyze and report on after-sales performance metrics.
4. Collaborate with cross-functional teams to enhance service delivery.
5. Implement and maintain quality control standards for after-sales operations.

1. Bachelor's degree in Business Administration, Supply Chain Management, or related field.
2. Proven experience in after-sales operations or customer service within the luxury sector.
3. Strong analytical and problem-solving skills.

1. Excellent communication and interpersonal skills.
2. Proficiency in inventory management software and CRM systems.
3. Ability to work collaboratively in a fast-paced environment.

A minimum of 3 years of experience in after-sales operations or a related field within the luxury fashion industry is required.

Bachelor's degree in Business Administration, Supply Chain Management, or related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company fosters an environment of creativity and collaboration, encouraging employees to innovate and excel. It values diversity and inclusion, ensuring a supportive and enriching workplace for all.