Hermès After-Sales Development Manager

Paris • France

Monday, May 19, 2025

As a prestigious entity within the luxury fashion industry, this brand is renowned for its commitment to excellence and innovation. Part of a larger conglomerate known for its diverse portfolio of high-end brands, the company offers unparalleled opportunities for professional growth and development within a dynamic and sophisticated environment.

1. Develop and implement after-sales strategies to enhance customer satisfaction and loyalty.
2. Oversee the after-sales service team to ensure efficient and effective resolution of customer issues.
3. Collaborate with cross-functional teams to improve product quality and service offerings.
4. Analyze after-sales data to identify trends and areas for improvement.
5. Manage relationships with key stakeholders to ensure alignment on after-sales objectives.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in after-sales management within the luxury sector.
3. Strong understanding of customer service principles and practices.

1. Excellent leadership and team management skills.
2. Strong analytical and problem-solving abilities.
3. Exceptional communication and interpersonal skills.
4. Proficiency in CRM software and data analysis tools.

A minimum of 5 years of experience in after-sales management, preferably within the luxury fashion industry.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive health and wellness benefits, employee discounts on luxury products, and opportunities for professional development and advancement.

The company fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to bring their unique perspectives and skills to the table, contributing to a vibrant and inclusive workplace.