Hermès After-Sales Customer Relations Assistant

Bobigny • France

Thursday, March 27, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is part of a larger conglomerate known for its dedication to exceptional savoir-faire and sustainable practices. Hermès fosters a culture of entrepreneurship and autonomy, ensuring a responsible management approach that respects both people and nature.

1. Provide guidance and support to stores on various after-sales topics, prioritizing quality and responsiveness.
2. Assist in handling customer articles or store inventory, including procedures, commercial rules, and dispute management.
3. Act as a liaison between stores and other after-sales departments, ensuring optimal information flow.
4. Manage and track after-sales product cases in the ERP system, resolving any IT anomalies.
5. Handle urgent shipments and monitor re-shipment orders.
6. Actively follow up on ongoing cases, particularly urgent or overdue ones.
7. Draft official correspondence and internal communications.
8. Contribute to the development of new system views to support stores.
9. Identify at-risk cases and recurring issues, promoting exceptional team achievements.

1. Currently enrolled in a Business or Engineering School (minimum third year), with a successful initial experience in commercial assistance or sales.

1. Strong customer orientation with a keen sensitivity to quality in client communication and relationship management.
2. Proficiency in English, both written and spoken, with recognized writing skills in both French and English.
3. Excellent interpersonal skills, analytical ability, and rigor, with a commitment to collective success.
4. Comfortable with IT systems.

Previous experience in commercial assistance or sales is preferred.

Currently enrolled in a Business or Engineering School (minimum third year).

The company is committed to ethics, diversity, and inclusion, offering a safe and fulfilling work environment.

Hermès is dedicated to creating a workplace that prioritizes the safety and well-being of its employees. The company values ethical practices, diversity, and inclusion, fostering an environment where creativity and freedom are encouraged.