Gucci Team Manager

Vancouver • Canada

Friday, January 31, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity and innovation, where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence. The company values diversity and inclusivity, ensuring a workplace where every team member can thrive and grow.

1. Lead and inspire the team to deliver an exceptional luxury service culture in the store.
2. Execute strategy and provide real-time coaching on the selling floor to achieve business goals.
3. Develop and nurture team talent through recruitment, retention, and development initiatives.
4. Represent the brand as a Gucci Ambassador, embodying and promoting Gucci Values.
5. Ensure superior client experience and personalized client development opportunities.
6. Utilize clienteling tools to drive client loyalty and acquisition.
7. Lead clienteling activities and develop action plans to meet goals and KPIs.
8. Monitor Client Advisor performance and ensure clienteling excellence.
9. Support company-driven local events and product launches, ensuring client attendance and sales results.
10. Manage client flow and resolve service issues to retain and enrich client relationships.
11. Model Gucci image through appropriate wardrobe and presence.
12. Maintain knowledge of competition and local trends.
13. Provide support and feedback to Client Advisors for ongoing development.
14. Lead performance and development conversations with direct reports.
15. Conduct regular performance reviews and develop action plans.
16. Lead engaging morning briefings and communicate key business objectives.
17. Ensure cross-category selling and team capability.
18. Participate in attracting and recruiting new team members.
19. Ensure effective onboarding for new team members.
20. Manage employee relations in partnership with Store Directors and People Partners.
21. Monitor adherence to company policies and procedures.
22. Monitor store KPIs and propose action plans to reach targets.
23. Analyze store results and provide recommendations for improvement.
24. Collaborate with Store Director and Merchandising team on product feedback and stock management.
25. Support store and online product sales through digital platforms.
26. Collaborate with cross-functional departments and adhere to company policies.
27. Plan and schedule team coverage according to traffic flow and capabilities.
28. Maintain visual merchandising standards and organization of company assets.
29. Support store operations, including opening and closing as Manager on Duty.
30. Ensure adherence to health, safety, and security protocols.

1. 4+ years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s degree in a related field preferred.
3. High degree of ethics, professionalism, and integrity.
4. Proven ability to drive positive client experiences and deliver results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software.
7. Strong business acumen and industry awareness.
8. Excellent verbal and written communication skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Clienteling and customer relationship management
3. Strategic planning and execution
4. Performance analysis and improvement
5. Cross-functional collaboration
6. Communication and interpersonal skills
7. Problem-solving and decision-making
8. Organizational and time management skills

A minimum of four years in sales management within the retail, luxury retail, or service-related industry is required.

Bachelor’s degree in a related field is preferred.

A reasonable estimate of the current base salary range is $70,000/year CAD to $85,000/year CAD.

Gucci offers a comprehensive benefits package, including health, dental, and vision insurance, retirement savings plans, and employee discounts on luxury products.

Gucci fosters a vibrant and inclusive workplace culture that celebrates diversity and encourages creativity. Employees are empowered to express their individuality and contribute to the brand's legacy of innovation and excellence. The company is committed to providing a supportive environment where team members can thrive and grow, both personally and professionally.