Gucci Team Manager

Brussels • Belgium

Monday, March 24, 2025

Gucci, a beacon of influence, innovation, and progressiveness, embraces a distinctly modern approach to fashion. The brand has redefined luxury for the 21st century, solidifying its status as one of the world's most coveted fashion houses. Gucci's eclectic, contemporary, and romantic products epitomize the excellence of Italian craftsmanship, renowned for their unparalleled quality and meticulous attention to detail. As part of the Kering Group, a global leader in apparel and accessories, Gucci benefits from a prestigious portfolio of luxury, sport, and lifestyle brands.

1. Guide and inspire the team to deliver superior performance through a customer-centric approach, ensuring excellence in client experience and sales ceremonies.
2. Lead and coach the team in real-time on the sales floor to achieve sales targets across all product categories.
3. Serve as the brand ambassador, embodying and promoting Gucci's values and excellence in all areas.
4. Ensure a professional and supportive work environment that fosters mutual trust and exemplary management practices.
5. Provide regular feedback and coaching to the team to ensure their development, motivation, and alignment with the company's culture.
6. Conduct monthly evaluations and implement necessary action plans to enhance performance.
7. Act as a liaison between the Store Director and HR on team-related matters to find appropriate solutions.
8. Support store openings and closings as needed.
9. Deliver strategic and aligned communication during morning briefings when necessary.
10. Develop the team on the sales floor to enable them to sell across all product categories.
11. Inspire and guide the team to offer a unique client experience based on Gucci's excellence, ensuring customer reception is integral to the sales process.
12. Ensure team commitment to long-term client relationships and loyalty.
13. Coordinate client development activities with the team to achieve commercial objectives.
14. Evaluate sales performance and work with the team on client-related matters to achieve excellence.
15. Monitor sales performance by product category and proactively implement actions to meet store objectives.
16. Collaborate closely with the Store Director and merchandising team to provide real-time feedback on product sales, stock status, and specific client requests.
17. Ensure all sales associates develop their product knowledge through available training programs.

1. Proven experience in team management within a luxury retail environment.
2. Demonstrated ability to lead and inspire a team to achieve sales targets.
3. Strong understanding of client relationship management and customer service excellence.

1. Leadership and team management
2. Customer service excellence
3. Sales target achievement
4. Effective communication
5. Problem-solving and decision-making

Proven experience in team management within a luxury retail environment is required.

Gucci offers a dynamic and inclusive work environment, fostering diversity in all its forms, which enriches the workplace and opens opportunities for individual and collective talent expression.

Gucci is committed to fostering a diverse workforce, believing that diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation enriches the workplace. This commitment enhances the ability to adapt to a changing world and strengthens the company's innovative capacity.