Gucci Senior Client Advisor

Montreal • Canada

Monday, March 10, 2025

Gucci, a prestigious name in luxury fashion, operates under the esteemed Kering conglomerate, known for its commitment to excellence and innovation in the fashion industry. As part of this illustrious group, Gucci offers a dynamic and inclusive work environment where creativity and passion for luxury are celebrated.

1. Consistently achieve or exceed monthly and quarterly sales targets for both individual and store performance, driving growth.
2. Serve as an exemplary model in delivering exceptional customer service by welcoming, listening to, and exceeding client needs, showcasing extensive knowledge of Gucci products and heritage.
3. Attract new clients by acting as a brand ambassador through community networking.
4. Achieve and surpass individual key performance indicators by providing extraordinary customer service and sales quality.
5. Collect relevant client data using company tools (CRM) to build relationships and personalize future development opportunities.
6. Maintain an updated, accurate, and organized client portfolio to regularly contact clients and provide tailored follow-up on sales or client requests.
7. Engage with clients to offer advice on general fashion trends and developments in the luxury market, demonstrating a passion for fashion and luxury products.
8. Collaborate with team members to ensure an extraordinary client experience and contribute to a positive work environment.
9. Maintain store safety standards to ensure the security of clients, colleagues, and merchandise.
10. Ensure product presentation aligns with Gucci's visual requirements.
11. Participate in daily store tasks, ensuring storage areas remain clean and organized.
12. Perform in-store management responsibilities, including opening and closing the store and ensuring adequate staffing during breaks.
13. Support daily store operations in the absence of the store director.
14. Act as the primary contact for complex client issues.
15. Support store management in achieving store key performance objectives by focusing on sales quality and maintaining a strong presence on the sales floor.
16. Support category activities and provide relevant feedback to enhance performance.
17. Comply with Gucci's image requirements and guidelines.
18. Uphold the company's image in accordance with Gucci's standards and policies.

1. Minimum of four years of experience, ideally in a similar role or customer service context.
2. Experience in supervising staff and scheduling.
3. Proven ability to meet and exceed individual and store sales targets.
4. Demonstrated ability to build lasting relationships with clients and colleagues.
5. Excellent oral and written communication skills, with the ability to multitask.
6. Ability to analyze business needs and trends and discuss with the chief manager.
7. Capability to work in a dynamic and fast-paced environment.
8. Flexibility and adaptability to different clients.
9. Willingness to work a variable schedule, including evenings, weekends, and holidays.
10. Mandatory proficiency in English and French.

1. Strong relationship-building and client engagement skills.
2. High degree of ethics, professionalism, and integrity.
3. Ability to inspire trust and influence a team.
4. Proven accuracy and commitment in performing complex tasks.
5. Collaboration skills and ability to function as a role model.
6. Deep knowledge and passion for fashion and luxury.
7. Excellent commercial awareness and client attitude.
8. Strong communication skills, both internally and externally.
9. Ability to work in a fast-moving and dynamic environment.

4+ years of luxury fashion sales experience with a proven track record, preferably in a similar role or customer service setting.

Gucci offers a culture of inclusivity and accessibility, providing equal employment opportunities to minorities, women, veterans, and individuals with disabilities.

Gucci fosters a culture of inclusivity and accessibility, ensuring a supportive and engaging environment for all employees. The brand values creativity, passion, and a commitment to excellence, encouraging employees to embody these principles in their work.