Gucci

Product Care Specialist

Gucci, founded in Florence, Italy, in 1921, is one of the world’s leading luxury brands. Known for redefining luxury, Gucci celebrates creativity, Italian craftsmanship, and innovation. As part of the global luxury group Kering, Gucci manages the development of renowned Houses in fashion, leather goods, jewelry, and eyewear.

1. Manage the entire after-sales and product care process in the boutique.
2. Serve as the liaison between stores, local suppliers, and the customer service center in Italy.
3. Handle daily customer complaints and follow up on requests using a ticketing system.
4. Examine customer issues and collaborate with local service providers for resolution.
5. Work closely with the customer service center in Italy.
6. Ensure presence on the sales floor to address quality inquiries directly from customers.
7. Interact with customers to provide simple solutions for complaints.
8. Monitor ticket processing times to meet customer expectations and ensure timely responses.
9. Train the team on after-sales procedures.
10. Support the stock team.
11. Assist the sales team on the sales floor as needed.

1. Service-oriented with a focus on customer satisfaction.
2. High quality awareness and service mentality.
3. Reliability, solution-oriented approach, and hands-on mentality.
4. Digital affinity and proficiency in MS Office.
5. Fluency in German and English; additional languages are a plus.

1. Customer service
2. Problem-solving
3. Team collaboration
4. Digital proficiency
5. Communication

Located in Hamburg, the workplace culture at Gucci emphasizes creativity, craftsmanship, and innovation, reflecting the brand's Italian heritage and luxury values.