Gucci Product Care Specialist

Hamburg • Germany

Monday, December 9, 2024

Gucci, established in Florence, Italy in 1921, stands as a preeminent luxury brand globally, renowned for its commitment to creativity, Italian craftsmanship, and innovation. As a part of the esteemed Kering Group, Gucci benefits from the conglomerate's expansive influence in fashion, leather goods, jewelry, and eyewear, ensuring a dynamic and progressive work environment.

1. Manage daily customer complaints and follow up on inquiries using a ticketing system.
2. Investigate customer issues and resolve them in collaboration with local service providers.
3. Work closely with the Customer Service Center in Italy.
4. Ensure presence on the sales floor to directly address customer quality inquiries.
5. Interact with customers in-store to facilitate straightforward solutions to complaints.
6. Monitor ticket processing times to meet customer expectations and ensure timely responses.
7. Train team members on after-sales procedures.
8. Support the stock team as needed.
9. Assist the sales team on the sales floor when required.

1. Strong service orientation and customer satisfaction focus.
2. High quality awareness and service mentality, reflected in teamwork.
3. Reliability, solution-oriented approach, and hands-on mentality.
4. Digital affinity and proficiency in MS Office.
5. Fluency in German and English, additional languages are advantageous.

1. Customer service expertise
2. Problem-solving abilities
3. Team collaboration
4. Digital proficiency
5. Multilingual communication

Previous experience in customer service or a similar role within the luxury retail sector is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development within a globally recognized luxury brand.

Gucci fosters a culture of creativity and innovation, deeply rooted in Italian craftsmanship. The brand encourages a collaborative and dynamic work environment, where employees are inspired to contribute to Gucci's legacy of luxury and excellence.