Gucci Customer Engagement Specialist

Singapore Singapore

Wednesday, January 22, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, known for its commitment to creativity and innovation. As an employer, Gucci fosters a dynamic and inclusive environment where passion for fashion and excellence in craftsmanship are celebrated. The brand is dedicated to nurturing talent and encouraging professional growth, making it an ideal workplace for those who aspire to excel in the luxury sector.

1. Coordinate orders and shipment arrangements for Customer Engagement tools and gifts.
2. Compile pre- and post-event summaries and initiative proposals within deadlines.
3. Source and compile Gifting & Activities tools orders for the South Asia and Pacific region.
4. Manage daily administrative tasks for Customer Engagement.
5. Execute distribution of direct mailers and gifts, ensuring timely delivery of materials such as catalogues and thank-you cards.
6. Track and compile regional expenditure reports.
7. Coordinate logistics for brand and customer engagement orders.
8. Update customer engagement calendars, including activities, events, and gifting schedules.
9. Maintain and compile finance actualization reports for the South Asia & Pacific region.
10. Provide administrative support to the Regional Brand Director and Customer Engagement department.
11. Assist with Brand and Customer Engagement activities, events, and special projects.
12. Support PR on ad-hoc assignments and special projects, including sample management and sales.
13. Manage data quality, including cleansing, deduplication, and reviewing data quality reports.
14. Conduct market research and competitor analysis.

1. Minimum of 2 years' experience in luxury retail clienteling.
2. Commitment to a 1-year contract.
3. Strong understanding of CRM in luxury retail.
4. Familiarity with luxury client experiences.
5. Experience in a multicultural environment.

1. Excellent organizational and multitasking abilities.
2. Strong attention to detail.
3. Proficiency in project and event coordination management.
4. Resourcefulness and high emotional intelligence.
5. Effective communication and analytical skills.
6. Amicable and empathetic personality.
7. Positive attitude and results-oriented mindset.
8. Creative thinking and adaptability.
9. Leadership and teamwork capabilities.
10. Integrity and ethical standards.
11. Proficiency in PowerPoint and Excel.

A minimum of 2 years' experience in luxury retail clienteling, with a strong understanding of CRM and luxury client experiences.

The role offers an enriching experience in a prestigious luxury brand, with opportunities for professional growth and development within a supportive and innovative environment.

Gucci's workplace culture is characterized by creativity, inclusivity, and a passion for excellence. The brand values diversity and encourages employees to express themselves, fostering a community united by a shared commitment to innovation and breaking new ground in the fashion world.