Gucci Customer Engagement Specialist

Singapore Singapore

Monday, January 20, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inspiring workplace where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a diverse and inclusive environment, encouraging employees to bring their unique perspectives and talents to the table.

1. Coordinate orders and shipment arrangements for customer engagement tools and gifts.
2. Compile and summarize pre/post event reports and initiative proposals within deadlines.
3. Source and manage gifting and activity tools orders for the South Asia and Pacific region.
4. Perform daily administrative tasks related to customer engagement.
5. Execute distribution of direct mail materials and gifts in a timely manner.
6. Track and compile regional expenditure reports.
7. Coordinate logistics and freight for brand and customer engagement orders.
8. Update customer engagement calendars with activities, events, and gifting schedules.
9. Maintain and compile finance actualization reports for South Asia & Pacific.
10. Provide administrative support to the Regional Brand Director and Customer Engagement department.
11. Assist with brand and customer engagement activities, events, and special projects.
12. Support PR with ad-hoc assignments and special projects.
13. Manage data quality, including cleansing and deduplication.
14. Conduct market research and competitor analysis.

1. Minimum of 2 years' experience in luxury retail clienteling.
2. Strong understanding of CRM in luxury retail.
3. Experience in multicultural environments.

1. Excellent organizational and multitasking skills.
2. Strong attention to detail.
3. Proficiency in project and event coordination.
4. Resourcefulness and high emotional intelligence.
5. Effective communication and analytical skills.
6. Proficiency in PowerPoint and Excel.

A minimum of two years in luxury retail clienteling, with a strong understanding of CRM systems and luxury client experiences.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci's workplace culture is characterized by a commitment to innovation, creativity, and excellence. The company values diversity and inclusivity, fostering an environment where employees are encouraged to express their individuality and collaborate across cultures.