Gucci Client Advisor

Vancouver • Canada

Friday, February 7, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and innovation, providing its employees with a dynamic and inspiring environment to thrive. The brand is dedicated to nurturing talent and empowering individuals to achieve their full potential while contributing to the brand's legacy of excellence and sophistication.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the initial contact.
2. Deliver a personalized and client-centric experience to foster brand loyalty and drive repeat business.
3. Build rapport by understanding clients' needs and aspirations, exceeding their expectations with generosity and insight.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience, ensuring it is smooth and relevant.
6. Collect meaningful client information to tailor services to individual preferences.
7. Provide insights on local lifestyle trends to add value to the client's experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely.
9. Offer exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create new selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions, ensuring a positive client experience.
13. Guide clients to make informed purchasing decisions through expert product knowledge and styling advice.
14. Participate actively in store operations, including stock maintenance and inventory management.
15. Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
16. Contribute to upholding Gucci's visual display standards and ensure optimal product levels on the sales floor.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-paced and dynamic environment.

1. Proactive client engagement and relationship building.
2. Personalized client service delivery.
3. Effective selling techniques and client-centric attitude.
4. In-depth product knowledge and styling advice.
5. Operational excellence and adherence to policies.
6. Strong communication and collaboration skills.

A minimum of two years in luxury fashion sales or a similar customer service role, with a proven track record of success.

A competitive hourly wage ranging from $16.75 CAD to $19.00 CAD, considering various factors such as skills, experience, and geographic location.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a leading luxury brand.

Gucci fosters a culture of inclusivity, respect, and responsibility, where diversity in thought and background enhances creativity and collaboration. The brand values honesty, transparency, and integrity, creating a supportive environment for personal and professional growth.