Gucci Client Advisor

Vancouver • Canada

Thursday, December 12, 2024

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic environment that fosters creativity and excellence, providing employees with opportunities to contribute to the brand's legacy of redefining fashion and luxury. Kering, the parent company, supports its brands with a commitment to sustainability and innovation, making it a leader in the global luxury market.

1. Engage proactively with clients to establish strong, lasting relationships and provide best-in-class service both in-store and remotely.
2. Deliver personalized, client-centric experiences to foster brand loyalty and drive repeat business.
3. Identify client needs and aspirations to offer tailored solutions and exceed expectations.
4. Expand client base by recruiting new clients and nurturing existing relationships.
5. Utilize in-store technology to enhance client experiences and ensure seamless service.
6. Collect and analyze client information to customize services and experiences.
7. Provide insights on local lifestyle trends to enrich client interactions.
8. Drive sales through effective monitoring of KPIs and maximizing selling opportunities.
9. Promote virtual appointments and distance sales to create additional selling opportunities.
10. Maintain a "One-Gucci-Client" perspective across all transactions to ensure a positive client experience.
11. Communicate effectively with team members to foster collaboration and propose solutions.
12. Utilize expert product knowledge and storytelling to guide clients in informed purchasing decisions.
13. Stay informed on fashion trends and competitor activities to offer the best solutions to clients.
14. Participate in store operations, including stock maintenance and inventory management.
15. Adhere to company policies with a focus on loss prevention and operational excellence.
16. Ensure accurate processing of transactions and maintain visual display standards.

1. Minimum of 2 years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store sales targets.
3. High degree of professionalism, integrity, and ability to inspire trust.
4. Flexibility to work retail hours, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Strong commercial awareness and client-focused attitude.
7. Adaptability to different clients and situations.
8. Excellent communication skills.
9. Ability to thrive in a fast-paced environment.

1. Client relationship management
2. Sales and upselling techniques
3. Product knowledge and styling advice
4. Effective communication
5. Team collaboration
6. Adaptability and problem-solving
7. Technological proficiency in retail settings

A minimum of 2 years in luxury fashion sales or a similar customer service role, demonstrating a strong sales record and client relationship management.

A competitive hourly wage ranging from $17.10 CAD to $19.00 CAD, depending on experience and location.

Comprehensive benefits package including health, wellness, and employee discounts.

Gucci fosters an inclusive and respectful workplace culture that values diversity and encourages personal and professional growth. The brand emphasizes honesty, transparency, and integrity, creating an environment where employees can thrive and contribute to the brand's innovative spirit.