Gucci Client Advisor

Mount Royal • Canada

Wednesday, May 21, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, which houses several iconic brands. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and excellence, offering a dynamic and inclusive work environment where creativity and passion are highly valued.

1. Consistently achieve or exceed individual and store sales goals, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products, history, and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and maintain meaningful customer data using company tools (CRM) to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and providing appropriate follow-up.
6. Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Ensure visual display of products aligns with Gucci's visual standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. Minimum of 3 years of luxury fashion sales experience, preferably in a similar role or customer service setting.
3. Proven ability to exceed individual and store sales targets and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with the ability to multitask.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to work in a fast-paced, dynamic environment.
9. High flexibility and adaptability to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.
11. Fluency in both French and English is mandatory.

1. Customer service excellence
2. Sales expertise
3. CRM proficiency
4. Relationship building
5. Fashion trend awareness
6. Team collaboration
7. Organizational skills
8. Communication skills
9. Adaptability
10. Bilingual proficiency in French and English

A minimum of three years of experience in luxury fashion sales, ideally in a similar role or customer service environment.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a commitment to creating an inclusive and accessible workplace.

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of passionate individuals who are united in their dedication to innovation and excellence in the fashion industry.