Gucci Client Advisor

Montreal • Canada

Wednesday, May 14, 2025

Gucci, a prestigious name in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of the Kering Group, Gucci is committed to fostering a culture of creativity and excellence, offering employees a dynamic and inclusive environment where they can thrive and contribute to the brand's legacy.

1. Consistently achieve or exceed individual and store sales goals, fostering business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage meaningful customer data using company CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and providing appropriate follow-up.
6. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Ensure product presentation aligns with Gucci's visual standards.
10. Maintain a neat and organized stock room and adhere to Gucci's image standards and guidelines.
11. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. Minimum of three years of luxury fashion sales experience, preferably in a similar role or customer service setting.
3. Proven ability to achieve and exceed sales targets and build lasting client relationships.
4. Excellent communication skills, both oral and written, with the ability to multitask.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to work in a fast-paced, dynamic environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.
11. Fluency in French and English is required.

1. Sales expertise in luxury fashion.
2. Exceptional customer service skills.
3. Strong communication and interpersonal skills.
4. Organizational and follow-up abilities.
5. Attention to detail.
6. Team collaboration.
7. Adaptability and flexibility.

A minimum of three years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci is dedicated to creating a diverse and inclusive workplace where innovation and creativity are celebrated. The company values collaboration and encourages employees to break new ground in the fashion industry.