Gucci Client Advisor

Ho Chi Minh City • Vietnam

Monday, February 3, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is celebrated for its commitment to innovation, creativity, and sustainability, offering a dynamic and inclusive workplace that fosters talent and encourages professional growth.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the initial contact, whether in-store or remotely.
2. Deliver a personalized, client-centric experience to foster strong, lasting relationships, driving repeat business and enhancing brand loyalty.
3. Build rapport with clients by understanding their needs, desires, and aspirations, exceeding their expectations through generosity and connection.
4. Develop the client base by recruiting new clients and nurturing existing relationships.
5. Leverage in-store technology to ensure a seamless, pleasant, and relevant client experience.
6. Collect meaningful client information to customize services according to their preferences.
7. Enhance the client's experience by providing insights on local lifestyle trends.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Utilize effective selling techniques in a warm, elevated manner to drive sales and maintain a client-centric attitude.
11. Select appropriate products for clients and employ cross and upselling techniques effectively.
12. Promote virtual appointments and distance sales to create additional selling opportunities.
13. Maintain a 'One-Gucci-Client' perspective for transactions critical to a positive client experience.
14. Guide and inspire clients to make informed purchasing decisions.
15. Foster open communication with team members, collaborating to propose effective solutions.
16. Engage clients using storytelling, expert product knowledge, and honest styling advice.
17. Attend trainings to gain insights on product knowledge and selling techniques.
18. Stay updated on fashion trends, competitors, and client segmentation to offer optimal solutions.
19. Combine styling knowledge with product offerings to best serve the client.
20. Embody Gucci's philosophy, values, and lifestyle with enthusiasm.
21. Participate in store operations such as stock maintenance and inventories.
22. Adhere to policies and procedures focusing on loss prevention and operational excellence.
23. Process all POS transactions accurately and ensure precise client information capture.
24. Contribute to maintaining the visual display of products according to Gucci standards.
25. Follow company grooming standards and policies.
26. Ensure optimal product levels on the sales floor in line with corporate policies.
27. Manage general store administration and functionality.

1. Proven experience in luxury retail sales or a similar client-facing role.
2. Strong understanding of luxury fashion and lifestyle trends.
3. Ability to build and maintain client relationships.

1. Exceptional communication and interpersonal skills.
2. Proficiency in using retail technology and systems.
3. Strong organizational and multitasking abilities.
4. Fluency in English and Vietnamese.

A minimum of 2 years of experience in luxury retail or a similar client-facing environment is required.

A degree in Fashion, Business, or a related field is preferred.

Competitive salary with performance-based incentives, comprehensive health benefits, and opportunities for professional development.

Gucci's workplace culture is characterized by its dedication to creativity, innovation, and sustainability. The brand fosters an inclusive environment where diversity is celebrated, and employees are encouraged to express their individuality and creativity. Gucci is committed to nurturing talent and providing opportunities for professional growth within a supportive and dynamic setting.