Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to luxury fashion. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment that encourages creativity and collaboration. The brand values its employees as integral contributors to its success and offers opportunities for professional growth and development within the global luxury market.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach, driving sales as a leader.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals through superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. KPI management
6. Operational support
7. Problem-solving

Candidates should have prior experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a radically client-centric mindset and collaborative working methods. The company encourages creativity, ownership, and continuous learning, empowering employees to achieve their full potential in a supportive environment.