Gucci Client Advisor

Hanoi • Vietnam

Monday, April 14, 2025

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative designs and exceptional craftsmanship in the luxury fashion industry. As part of Kering, Gucci benefits from the conglomerate's extensive resources and commitment to sustainability, creativity, and inclusivity. Gucci is dedicated to fostering a dynamic and inspiring work environment where employees are encouraged to develop their skills and contribute to the brand's legacy of excellence.

1. Engage proactively with clients to establish strong relationships and provide best-in-class service both in-store and remotely.
2. Deliver personalized, client-centric experiences to foster brand loyalty and drive repeat business.
3. Build rapport with clients by understanding their needs and exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience.
6. Collect and analyze client information to tailor services to individual preferences.
7. Provide clients with insights on local lifestyle trends to add value to their experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a consistent client experience across all transactions, including exchanges and returns.
13. Guide clients in making informed purchasing decisions.
14. Foster open communication and collaboration with team members.
15. Engage clients using storytelling and expert product knowledge.
16. Attend training sessions to enhance product knowledge and selling techniques.
17. Stay informed about fashion trends and competitors to offer the best solutions to clients.
18. Participate in store operations, including stock maintenance and inventory management.
19. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
20. Process POS transactions accurately and ensure proper client information capture.
21. Contribute to maintaining visual display standards and follow company grooming policies.

1. Proven ability to build and maintain client relationships in a luxury retail environment.
2. Strong understanding of luxury fashion trends and client segmentation.
3. Ability to work collaboratively in a team-oriented environment.

1. Exceptional interpersonal and communication skills.
2. Proficiency in using in-store technology and POS systems.
3. Strong organizational and multitasking abilities.
4. Fluency in English and Vietnamese.

A minimum of 2 years of experience in luxury retail or a similar client-facing role is required.

A degree in Fashion, Business, or a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

Gucci fosters a culture of creativity, innovation, and inclusivity, where employees are encouraged to express their individuality while contributing to the brand's success. The work environment is dynamic and collaborative, with a strong emphasis on professional growth and development.