Gucci Client Advisor

Hanoi • Vietnam

Tuesday, March 25, 2025

Gucci, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, known for its portfolio of iconic brands. Gucci is celebrated for its innovative designs and commitment to excellence, offering a dynamic and inspiring workplace for those passionate about fashion and luxury retail.

1. Establish and nurture strong relationships with clients, ensuring a welcoming and personalized experience both in-store and remotely.
2. Deliver a client-centric experience to foster brand loyalty and drive repeat business.
3. Identify and understand client needs to provide tailored service and exceed expectations.
4. Expand the client base by recruiting new clients and developing existing relationships.
5. Utilize in-store technology to enhance the client experience.
6. Collect and analyze client information to customize services.
7. Provide insights on local lifestyle trends to enrich the client experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities.
9. Offer exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create new selling opportunities.
12. Maintain a consistent client experience across all transactions, including exchanges and repairs.
13. Collaborate with team members to foster open communication and propose solutions.
14. Engage clients with storytelling and expert product knowledge to assist in purchasing decisions.
15. Stay informed on fashion trends and competitors to provide the best solutions for clients.
16. Participate in store operations, including stock maintenance and inventory management.
17. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
18. Ensure accurate processing of POS transactions and client information capture.
19. Contribute to the visual display of products according to Gucci standards.
20. Manage general store administration and functionality.

1. Proven experience in luxury retail or a similar client-focused environment.
2. Strong understanding of luxury fashion and trends.
3. Ability to build and maintain client relationships.

1. Exceptional communication and interpersonal skills.
2. Proficiency in using retail technology and systems.
3. Strong sales and negotiation skills.
4. Ability to work collaboratively in a team environment.
5. Attention to detail and organizational skills.

Candidates should have prior experience in luxury retail or a similar client-focused environment, demonstrating a strong understanding of luxury fashion and trends.

A degree in fashion, business, or a related field is preferred.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the Kering Group.

Gucci fosters a culture of innovation and excellence, encouraging creativity and collaboration among its employees. As part of the Kering Group, Gucci is committed to sustainability and ethical practices, creating a supportive and inclusive work environment.