Gucci

Client Advisor

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci continues to redefine luxury while celebrating creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

1. Provide high-level, engaged customer service and support.
2. Offer advice on fashion trends and luxury market developments.
3. Cultivate and maintain relationships with regular customers.
4. Capture customer data using CRM tools to personalize future interactions.
5. Ensure optimal presentation of the sales floor.

1. Experience in high-end retail; fashion/luxury experience is advantageous.
2. Enjoyment in interacting with customers and colleagues.
3. Strong customer and service orientation.
4. Sales-driven with the ability to successfully close sales.
5. Enjoy working in an international and familial team.
6. Excellent understanding of the luxury segment and its products.
7. Fluent in German and proficient in English; additional languages are a plus.
8. Affinity for a digital environment.

1. Customer service
2. Sales
3. Relationship building
4. CRM proficiency
5. Fashion trend knowledge

Experience in high-end retail, with a preference for fashion or luxury sectors.

Located in Hamburg, the workplace offers an international and familial team environment.