Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is a part of the renowned Kering Group, a global leader in apparel and accessories. Gucci stands as a beacon of Italian craftsmanship and innovation, offering an unparalleled work environment that fosters creativity and excellence. As an employer, Gucci is committed to nurturing talent and providing opportunities for professional growth within a dynamic and inclusive workplace.

1. Engage proactively with clients to establish and maintain strong relationships, ensuring a welcoming and personalized experience both in-store and remotely.
2. Deliver exceptional client-centric service to foster brand loyalty and drive repeat business.
3. Recruit new clients and develop existing ones to expand the client base.
4. Utilize in-store technology to enhance the client experience and gather meaningful client information to tailor services.
5. Provide insights on local lifestyle trends to add value to the client's experience.
6. Drive sales results by monitoring KPIs and maximizing selling opportunities.
7. Use effective selling techniques, including cross and upselling, to match products to client needs.
8. Promote virtual appointments and distance sales to create additional selling opportunities.
9. Maintain a 'One-Gucci-Client' perspective for all transactions, ensuring a seamless client experience.
10. Engage clients with storytelling and expert product knowledge to assist in informed purchasing decisions.
11. Participate in store operations, including stock maintenance and inventory management.
12. Adhere to policies and procedures, focusing on loss prevention and operational excellence.
13. Contribute to maintaining visual display standards and follow company grooming guidelines.

1. Minimum of 2 years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail hours, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.

1. Strong communication skills.
2. Excellent commercial awareness and client attitude.
3. Ability to adapt to different clients and complex situations.
4. Capability to work in a fast-paced environment.
5. Proficiency in using technology to enhance client experience.

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

The estimated base salary range for this position in New York is $20.00 to $22.00 per hour, subject to factors such as experience and geographic location.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of employees united by a shared passion for innovation and excellence in the fashion industry. The company values creativity, collaboration, and continuous learning, providing a supportive environment for personal and professional growth.