Gucci Client Advisor

Edmonton Canada

Monday, February 10, 2025

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative and luxurious fashion offerings. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and passion for fashion thrive. Kering, the parent company, supports its brands with a focus on sustainability and ethical practices, ensuring a forward-thinking environment for all employees.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first interaction.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience.
6. Collect and analyze client information to tailor services to their preferences.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities.
9. Offer exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to drive sales with a client-centric approach.
11. Promote virtual appointments and distance sales to create new selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for seamless transactions.
13. Guide clients in making informed purchasing decisions.
14. Foster open communication with team members to propose effective solutions.
15. Engage clients with storytelling and expert product knowledge.
16. Stay informed on fashion trends and competitors to offer optimal solutions.
17. Participate in store operations, including stock maintenance and inventory.
18. Adhere to policies focusing on loss prevention and operational excellence.
19. Process POS transactions accurately and capture client information.
20. Uphold visual display standards according to Gucci guidelines.
21. Follow grooming guidelines and ensure optimal product levels on the sales floor.
22. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to thrive in a fast-paced environment.

1. Client relationship management
2. Sales and customer service
3. Product knowledge and styling
4. Communication and interpersonal skills
5. Adaptability and problem-solving
6. Team collaboration
7. Technology proficiency

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment lifecycle. Employees benefit from being part of a prestigious brand with opportunities for professional growth and development.

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The workplace encourages diversity in thought and background, promoting collaboration and problem-solving. Employees are empowered to express themselves and are valued for their unique contributions.