Gucci Client Advisor

Mexico City • Mexico

Monday, January 6, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, known for its commitment to innovation and excellence. Gucci offers a dynamic workplace where creativity and passion for fashion converge, fostering an environment where employees can thrive and contribute to the brand's legacy of luxury and style.

1. Deliver exceptional customer service by greeting, listening, and assisting clients to exceed their needs, while demonstrating comprehensive knowledge of Gucci products and heritage.
2. Advise customers on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
3. Cultivate and strengthen relationships with a diverse clientele, ensuring customer comfort and satisfaction.
4. Monitor and update customer information using CRM tools to retain existing clients and identify potential high-value customers.
5. Promote cross-selling and up-selling across all product categories.
6. Achieve individual and store sales goals, contributing to business growth and development.
7. Facilitate open and constructive communication with team members, fostering collaboration and proposing effective solutions.
8. Assist in managing product visual displays in line with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory of merchandise.

1. Proven track record of achieving sales targets.
2. Strong business acumen with a strategic vision to develop the business and a high commitment to the Gucci brand.
3. Experience in face-to-face customer service, comfortable initiating communication with clients.
4. Excellent communication and interpersonal skills with the ability to build customer relationships.
5. Flexibility and ability to multitask in a fast-paced, high-pressure environment.
6. Team player with a desire to be part of a motivated group with a common goal.
7. Experience in fashion, retail, or related fields.
8. Fluent in Spanish and English.
9. Willingness to work a retail schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and negotiation
3. Relationship building
4. Communication and interpersonal skills
5. Fashion and luxury market knowledge
6. Team collaboration
7. Multitasking and flexibility

Experience in fashion, retail, or related fields with a focus on customer service and sales.

Gucci offers a stimulating and fulfilling workplace environment with opportunities for learning and growth. The company is committed to talent development and internal mobility, promoting leadership skills and helping employees reach their full potential.

Gucci fosters a diverse and inclusive workplace, valuing diversity in all its forms. The company encourages employees to express their talents individually and collectively, adapting to a changing world. As an Equal Opportunity Employer, Gucci welcomes applications from all qualified candidates, regardless of background.