Gucci Client Advisor

Beverly Hills • USA

Thursday, January 16, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the prestigious Kering Group, which encompasses several iconic brands. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment where creativity and innovation are at the forefront. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals by maintaining high standards of customer service and sales quality.
4. Capture and manage customer data using CRM tools to build and personalize client relationships.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Stay informed about fashion trends and developments in the luxury market to advise clients effectively.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual merchandising of products in line with Gucci standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to exceed sales targets and build lasting client relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative approach.
8. Ability to work in a fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working
3. Innovative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship building
7. Empowerment and self-expression
8. Continuous learning and feedback

3+ years of experience in luxury fashion sales or a similar customer service setting is required.

Bachelor’s Degree preferred.

Base salary range: $18.00 USD to $20.00 USD per hour, depending on experience and location.

Medical, dental, and vision insurance, paid time off, 401K, and participation in an incentive program based on performance.

Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals who are united by a desire to innovate and excel in the fashion industry. The workplace is dynamic, promoting creativity and collaboration among employees.