Givenchy Client Engagement Manager

Tokyo Japan

Monday, February 3, 2025

Givenchy, a distinguished name in the luxury fashion industry, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Givenchy offers a dynamic and inspiring environment where creativity and passion for fashion converge, providing employees with opportunities to contribute to the legacy of a brand that epitomizes elegance and sophistication.

1. Develop and implement the Client Relationship Management strategy in Japan, aligning with global guidelines and local market needs.
2. Manage and analyze client data to identify spending trends and tailor CRM action plans by store and customer segment.
3. Initiate and monitor CRM activities, ensuring alignment with brand strategy and effective communication with Store Managers.
4. Collaborate with Retail and Store Managers to generate innovative CRM actions, sharing insights with Paris HQ and invigorating local activities.
5. Plan and coordinate the CRM action calendar with Retail, Merchandising, and stores, executing activities in collaboration with internal and external stakeholders.
6. Share regional best practices with stores and HQ, including events, clienteling, and private appointments.
7. Monitor local KPIs to assess CRM performance, regularly communicating results to the Retail team, stores, and Central Client Experience team.
8. Motivate Store Managers to engage in clienteling actions, utilizing system and communication tools effectively.
9. Plan and coordinate elevated VIC retention initiatives in stores.
10. Coordinate client events and direct marketing tools in accordance with Central CRM department guidelines, ensuring alignment with company strategy.
11. Implement the gifting strategy in collaboration with the Global Client Experience Team.

1. Native-level proficiency in Japanese and business-level English.
2. 3-5 years of experience as a CRM Manager in retail, preferably within the luxury or fashion sectors.
3. University degree or higher.

1. Proficiency in Microsoft Word, Excel, and PowerPoint.
2. Strong analytical skills and adeptness with systems and digital tools.
3. Excellent communication skills.
4. Customer-centric mindset with agility, drive for results, creativity, and curiosity.

A minimum of 5 years of relevant experience is required.

University degree or higher.

Givenchy offers a hybrid working mode, allowing for a balance between remote and on-site work, fostering flexibility and productivity.

Givenchy's workplace culture is characterized by a commitment to innovation, creativity, and excellence. Employees are encouraged to bring their unique perspectives and ideas, contributing to a vibrant and collaborative environment that values diversity and inclusivity. The brand's association with LVMH further enhances its cultural ethos, offering a global platform for professional growth and development.