Fendi Store Manager

Kuala Lumpur • Malaysia

Wednesday, January 15, 2025

Fendi, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. Known for its exceptional craftsmanship, innovative design, and unparalleled quality, Fendi offers a dynamic and inspiring work environment for those passionate about fashion and luxury. The brand is committed to fostering talent and providing opportunities for professional growth within its global network.

1. Monitor and achieve store performance by tracking and ensuring that KPIs targets are met.
2. Strategize and implement improvement plans, taking calculated risks when necessary.
3. Conduct daily briefings to provide team members with business overviews and reinforce salesfloor behaviors.
4. Demonstrate sales leadership and set performance targets for the team and individuals.
5. Stay informed about local and global market environments and their impact on sales.
6. Propose in-store activities to engage staff and celebrate team successes.
7. Instruct and supervise staff in executing company operating procedures.
8. Manage customer service quality to meet expectations and develop loyal Fendi customers.
9. Act as a brand ambassador to strengthen relationships with VIP clientele.
10. Motivate and challenge team members to achieve sales targets and assign tasks.
11. Ensure consistency in team performance through coaching and monthly reviews.
12. Collaborate with HR for recruiting qualified applicants.
13. Supervise store personnel and enforce company policies.
14. Ensure effective store coverage through proper staffing rosters.
15. Set up in-store training routines and identify training needs.
16. Review and submit sales and operational reports to management.
17. Ensure Fendi’s standards are maintained across customer service and operations.
18. Ensure visual merchandising aligns with company standards.

1. Minimum 8-10 years of experience in the retail/luxury industry, with at least 3 years in a boutique lead role.

1. Strong business acumen and result-driven orientation.
2. Proficiency in MS Office, CRM, and retail tools.
3. Ability to build strong client relationships and deliver client-centric solutions.
4. Effective decision-making skills with appropriate risk-taking.
5. Planning and prioritizing work to meet organizational goals.
6. Ability to motivate and develop team members.
7. Cultural sensitivity and ability to work with diverse teams.

Minimum 10 years of related experience in the retail/luxury industry, including at least 3 years in a leadership role.

Fendi offers a comprehensive benefits package, including opportunities for career advancement within the LVMH Group, a supportive work environment, and exposure to a global luxury brand.

Fendi fosters a culture of excellence, creativity, and inclusivity. The brand values innovation and craftsmanship, encouraging employees to take ownership of their roles and contribute to the brand's legacy. Working at Fendi means being part of a diverse team that is passionate about luxury fashion and dedicated to delivering exceptional customer experiences.