Fendi Omni-Channel Stockist

Montreal • Canada

Monday, February 17, 2025

Fendi, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative design in the luxury fashion sector. As a leader in the industry, Fendi offers a dynamic and enriching work environment, fostering creativity and excellence. Employees are part of a global network dedicated to delivering exceptional customer experiences and upholding the brand's esteemed reputation.

1. Review and prioritize pending orders to fulfill within 24 hours.
2. Rebalance request transfers and manage inventory efficiently.
3. Prepare merchandise for shipping, ensuring accurate packaging and wrapping.
4. Collaborate with store and leadership teams to build cross-functional partnerships.
5. Support the selling team with consignment preparations for clients.
6. Drive retail network sales by processing charge sends for Client Advisors.
7. Perform daily Omni-Channel tasks including Curbside Pick-up, Ship-from-Store, and Buy Online Pick-up In-Store processes.
8. Enhance order fulfillment accuracy and speed, reducing incorrect order cases.
9. Improve resolution time for open client cases on orders.
10. Advocate for clients at the warehouse to ensure detailed execution of activities.
11. Participate in Loss Prevention procedures related to Omni-Channel processes.
12. Assist in reviewing aged orders and returning products to the sales floor.
13. Support the usage of in-store digital clienteling platforms and act as a technical authority.
14. Partner with leadership to build clienteling lists for promotional events.
15. Deliver innovative experiences to enhance operations and client satisfaction.
16. Participate in the completion of incoming Ship-from-Store orders.

1. Minimum 2-4 years of professional experience in retail or customer experience, with a preference for luxury experience.
2. Associate degree or equivalent experience is advantageous.
3. Experience in stock control and selling, particularly in luxury retail, is preferred.

1. Strong interpersonal communication skills.
2. Proficiency in PowerPoint, Excel, Word, and Microsoft Office.
3. Ability to work collaboratively in a team environment.
4. Proficiency in using POS systems and inventory management functions.
5. Digital literacy is required.
6. Ability to lift boxes weighing up to 25lbs.
7. Foreign language skills are a plus.
8. Flexible availability, including nights, weekends, and holidays.

Candidates should possess a minimum of 2-4 years of professional experience in retail or customer experience, preferably within the luxury sector.

Associate degree or equivalent experience is a plus.

Employees enjoy a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development within the luxury fashion industry.

Fendi fosters a culture of innovation and excellence, where creativity and collaboration are at the forefront. The brand values diversity and inclusivity, creating a supportive environment where employees can thrive and contribute to the brand's legacy of luxury and craftsmanship.