Fashion Group Retail Technical Project Manager

New York • USA

Sunday, December 8, 2024

As a leading entity within the luxury fashion sector, this prestigious brand is part of a renowned conglomerate known for its commitment to excellence and innovation. The company is dedicated to providing an exceptional work environment that fosters creativity and growth, offering employees the opportunity to contribute to the legacy of luxury and craftsmanship.

1. Lead the definition and implementation of local retail improvement initiatives across multiple Maisons, focusing on enhancing client and employee experiences.
2. Oversee regional implementation of centrally developed point-of-sales projects, including POS migration to cloud and mobile POS rollouts.
3. Manage all aspects of regional project execution, from requirements gathering to post-implementation support.
4. Effectively manage project timelines, budgets, vendors, and resources to ensure successful delivery.
5. Define and supervise overall budget for equipment, vendors, and services required for project delivery.
6. Collaborate with key stakeholders across the organization to ensure successful project outcomes.
7. Develop comprehensive regional project plans, defining scope and deliverables for the Americas region.
8. Proactively identify and mitigate potential risks and roadblocks.
9. Conduct detailed testing and quality assurance procedures to ensure user experience and performance.
10. Facilitate user acceptance testing (UAT) with regional partners.
11. Develop and deliver training materials and updates to onboard regional technical support teams.
12. Provide post-implementation hypercare support to address regional issues.
13. Build and maintain retail labs environments in corporate offices for each Maison.
14. Serve as a regional subject matter expert on retail solutions and apps.
15. Configure and troubleshoot entire store systems, including POS terminals and associated software.
16. Investigate recurring issues and find opportunities for process and user experience improvement.
17. Collaborate with central IT teams to resolve technical issues reported by stores.
18. Provide Level 3 support for retail apps and POS systems.

1. Hands-on experience with Cegid Y2 point-of-sale and mobile point-of-sale systems.
2. Technical support experience with mobile devices and apps.
3. Familiarity with basic network and printer configurations.
4. 5 years of experience in technical project management within a retail environment.
5. Exceptional problem-solving and analytical skills.
6. Strong presentation skills.

1. Technical expertise in retail systems, particularly Cegid Y2.
2. Project management skills.
3. Ability to communicate technical information effectively.
4. Problem-solving and analytical skills.
5. Technical support and troubleshooting skills.

Minimum of 5 years in technical project management within a retail environment.

The compensation for this position ranges from $100,000 to $130,000 annually, dependent upon relevant skills and experience.

The benefits package includes medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts, and a retirement plan with employer contribution.

The company values diversity and inclusivity, ensuring a supportive environment for all employees. It is committed to providing reasonable accommodations for individuals with disabilities and fostering a culture of respect and equality.